Terms & Conditions

By booking a tour with Bestination Holidays Pvt. Ltd., passengers agree to the following terms and conditions:

1. Age & Hotel Stay

• Passengers below 12 years (at the time of travel) are treated as children. Passengers aged 12 years (at the time of travel) and above are treated as adults.
• Standard hotel check-in is 3:00 PM and check-out is 11:00 AM.
• Accommodation is generally on a twin-sharing basis in standard rooms. A third bed may be an extra bed or mattress, depending on the hotel.

2. Booking, Payments & Cancellation

• A booking amount of ₹1,00,000 per person is non-refundable. Further cancellation charges will apply as per our Cancellation Policy.
• Booking charges and instalments should be made to our bank account or by using the QR code or debit/credit cards. Please ensure that you are using the correct bank account number and QR code.
• Visa fees and issued flight tickets are non-refundable and subject to applicable cancellation/change charges.
• Unused services such as meals, sightseeing, hotel stays, or flights are non-refundable.

3. Visa & Travel Documents

• Bestination Holidays will assist with visa documentation but does not guarantee visa approval as Embassies have the discretion to accept/reject visas without assigning any reasons.
• All documents needed for visa application should be submitted to our office on time.
• Visa decisions are made by the respective embassy/authority. Visa fees and other applicable charges are non-refundable in case of rejection.
• If one passenger’s visa is approved but their co-passenger’s visa is rejected, normal cancellation charges will still apply.
4. Flights & Airlines

• Once airline seats are booked, changes may not be possible and passengers must follow the airline’s seating arrangements.
• Airlines are responsible for matters such as overbooking, baggage loss, loading of baggage in a wrong flight, delay in the arrival of baggage, meal quality, flight delays, and group seat allocation.
• Flight changes or cancellations after ticket issuance will be subject to the airline’s applicable rules and penalties.

5. Tour Itinerary

• Tour itineraries may be changed or modified due to operational, weather, safety, supplier, or other unavoidable circumstances.
• Access to certain monuments or attractions may be restricted for coaches. Tour managers will make reasonable efforts to drop passengers as close as possible to the destination.
• Non-availability or restrictions affecting entry tickets, restaurants, sightseeing, shopping, or other services will not automatically qualify for compensation or refund.

6. Additional Expenses

• Any additional expenses arising from flight cancellations, delays, airport closures, accidents, bad weather, medical emergencies, or other unforeseen circumstances will be borne by the passenger unless otherwise covered by the supplier or insurance.
• Passengers joining the tour from locations other than the designated departure point may
have to pay additional airfare and other related expenses.
• Single-room accommodation will be subject to availability. If room sharing is not possible, a single supplement will apply.

7. Tour Price

Tour prices are based on prevailing rates at the time of quotation. Bestination Holidays
reserves the right to revise the price if there are significant changes in airline fares, hotel rates, exchange rates, taxes, or other supplier costs before departure. Customers are expected to pay the revised rates if necessary.

8. External Service Providers

Airlines, hotels, transport operators, and other suppliers are independent service providers.
Bestination Holidays is not responsible for delays, service deficiencies, cancellations, or other issues arising from their services.

9. Passenger Responsibility

• Passengers are responsible for any damage caused to hotel rooms, coaches, or other
property and must pay the applicable charges.
• Passengers are responsible for carrying valid travel documents and complying with airline,
immigration, hotel, and local regulations.
• Bestination Holidays is not responsible for loss, injury, accident, death, natural calamities, delays, or other events beyond its reasonable control.

10. Force Majeure

In cases such as pandemics, natural disasters, war, government restrictions, or other Force
Majeure events, refunds or future travel credit (Credit Shell) will be subject to amounts recovered from suppliers after deducting non-refundable expenses.

11. Tour Cancellation by Bestination Holidays

Bestination Holidays reserves the right to postpone, modify, or cancel a tour due to operational or other unavoidable reasons. In case of cancellation by the company, amounts paid will be refunded as applicable, and no additional compensation will be payable.

12. Jurisdiction

Any disputes arising from the booking or tour services shall be subject to the jurisdiction of
Ernakulam, Kerala.

These terms are subject to the specific conditions of the tour package, suppliers, airlines,
hotels, visa authorities, and applicable laws.